2020 has been a year to remember — and to forget.
The pandemic has had a dramatic impact on the retail environment, triggering profound changes in consumer expectations for both online and offline shopping. And the changing dynamics continue at play this year, promising to further influence what it means to have a superior consumer experience, from speed and selection to safety and sanitation.
Download this report for the results of a global survey of over 5,000 consumers, exploring attitudes and expectations for the retail shopping experience. The findings reveal three critical factors currently impacting consumer behavior:
- The Pandemic Effect
- The Social Influence
- The Holiday Impact
Read it today to learn how retailers can anticipate, embrace, and thrive in the New Next.